:root{--flow-bg:#f6f8fb;--flow-card:#fff;--flow-text:#243041;--flow-muted:#748094;--flow-border:#e7ebf1;--flow-primary:#6f8cff;--flow-primary-soft:#eef2ff;--flow-sidebar:248px;--flow-topbar:64px}
html,body{min-height:100%}body{background:var(--flow-bg);color:var(--flow-text);font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif}.topbar{height:var(--flow-topbar);position:fixed;top:0;left:0;right:0;background:rgba(255,255,255,.94);backdrop-filter:blur(10px);border-bottom:1px solid var(--flow-border);z-index:1040}.brand{font-weight:800;font-size:1.25rem;text-decoration:none;color:var(--flow-text);letter-spacing:-.04em}.btn-icon{width:40px;height:40px;border:0;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;color:#657086;background:transparent}.btn-icon:hover{background:#f1f4f8;color:#263244}.app-shell{padding-top:var(--flow-topbar)}.sidebar{position:fixed;left:0;top:var(--flow-topbar);bottom:0;width:var(--flow-sidebar);background:#fff;border-right:1px solid var(--flow-border);overflow:hidden;z-index:1030;transition:width .2s ease}.sidebar .nav-link{color:#687488;border-radius:11px;padding:.7rem .8rem;display:flex;align-items:center;gap:.8rem;white-space:nowrap}.sidebar .nav-link i{font-size:1.05rem;width:22px;text-align:center}.sidebar .nav-link:hover,.sidebar .nav-link.active{background:var(--flow-primary-soft);color:#4d67d8}.sidebar-divider{height:1px;background:var(--flow-border);margin:.45rem .6rem}.content-wrap{margin-left:var(--flow-sidebar);transition:margin-left .2s ease;min-height:calc(100vh - var(--flow-topbar))}body.sidebar-collapsed .sidebar{width:64px}body.sidebar-collapsed .sidebar .nav-link span{display:none}body.sidebar-collapsed .content-wrap{margin-left:64px}.card{border:1px solid var(--flow-border);border-radius:16px;box-shadow:0 3px 16px rgba(42,56,78,.035)}.table>:not(caption)>*>*{padding:.85rem .8rem;border-color:#edf0f4}.table thead th{font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:#8a94a4;font-weight:700;background:#fbfcfd}.form-control,.form-select{border-color:#dfe5ec;border-radius:11px;min-height:44px}.form-control:focus,.form-select:focus{border-color:#b8c5ff;box-shadow:0 0 0 .2rem rgba(111,140,255,.12)}.btn-primary{background:#6f8cff;border-color:#6f8cff}.btn-primary:hover{background:#5f7df3;border-color:#5f7df3}.ticket-link{font-weight:650;color:#2c3850;text-decoration:none}.ticket-link:hover{color:#5b73dc}.ticket-sidebar{position:sticky;top:calc(var(--flow-topbar) + 24px)}.upload-drop{border:2px dashed #d7dee8;border-radius:14px;padding:28px;text-align:center;background:#fbfcfe;cursor:pointer}.upload-drop.dragover{border-color:#8da2ff;background:#f2f5ff}.attachment-thumb{width:130px;height:96px;position:relative;border-radius:12px;border:1px solid var(--flow-border);overflow:hidden;background:#f7f8fa;display:flex;align-items:center;justify-content:center}.attachment-thumb img{width:100%;height:100%;object-fit:cover}.comment{border-left:3px solid #e7ebf1;padding-left:1rem}.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px}.login-card{width:min(420px,100%);background:#fff;border:1px solid var(--flow-border);border-radius:22px;padding:34px;box-shadow:0 20px 55px rgba(38,48,65,.08)}.login-logo{font-size:2rem;font-weight:800;letter-spacing:-.06em}.assignment-actions{display:none}.assignment-actions.show{display:flex}@media(max-width:767.98px){.sidebar{transform:translateX(-100%);width:var(--flow-sidebar)!important}.content-wrap,body.sidebar-collapsed .content-wrap{margin-left:0}.sidebar.mobile-open{transform:translateX(0)}.content-wrap{padding-bottom:24px}.ticket-sidebar{position:static}}

.attachment-thumb iframe{width:100%;height:100%;border:0;display:block;pointer-events:none;background:#fff}.attachment-thumb-pdf{background:#fff}.attachment-thumb-pdf .pdf-badge{position:absolute;right:5px;bottom:5px;background:rgba(255,255,255,.94);border:1px solid var(--flow-border);border-radius:6px;padding:2px 5px;font-size:.62rem;font-weight:700;color:#6b7280;line-height:1.2}.attachment-link{max-width:130px}
.delete-actions{display:none}.delete-actions.show{display:flex}.help-list li{margin-bottom:.4rem}

.ticket-created-date{font-size:1rem;line-height:1.45;color:var(--flow-text)}
.status-actions{display:none;flex-shrink:0}.status-actions.show{display:flex}.status-wrap .btn{min-width:34px}.upload-file-item{position:relative;padding:.55rem .7rem;border:1px solid var(--flow-border);border-radius:10px;background:#fff;margin-top:.45rem}.upload-file-item.is-success{background:#fbfffc}.upload-file-item.is-error{background:#fffafa;border-color:#f2c7c7;flex-wrap:wrap}.upload-file-item .upload-error{width:100%;padding-left:1.55rem}.upload-drop #fileList:empty{display:none}
.sidebar-count{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:22px;padding:0 .42rem;border-radius:999px;background:#e9eef8;color:#5d6980;font-size:.72rem;font-weight:700;line-height:1;border:1px solid #dde4ef}.sidebar .nav-link.active .sidebar-count{background:#dfe6ff;color:#4d67d8}.user-delete-actions{display:none}.user-delete-actions.show{display:flex}

/* Kommentare */
.comment-count{font-weight:650;color:#657086;background:#fff!important;min-width:30px;padding:.4rem .6rem}.comment-list{scroll-margin-top:calc(var(--flow-topbar) + 20px)}.comment-card{background:#fff;border:1px solid var(--flow-border);border-radius:16px;padding:1.15rem 1.25rem;box-shadow:0 3px 16px rgba(42,56,78,.035);scroll-margin-top:calc(var(--flow-topbar) + 20px)}.comment-card-header{display:flex;align-items:center;gap:.75rem;padding-bottom:.9rem;border-bottom:1px solid #f0f2f5}.comment-author-icon{width:38px;height:38px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex:0 0 38px;background:var(--flow-primary-soft);color:#5b73dc;font-size:1rem}.comment-card-body{padding-top:1rem;line-height:1.7;color:var(--flow-text);overflow-wrap:anywhere}.comment-resources{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:1rem;padding-top:1rem;border-top:1px solid #f0f2f5}.comment-resource{display:inline-flex;align-items:center;gap:.4rem;max-width:100%;padding:.45rem .65rem;border:1px solid #e3e8ef;border-radius:9px;background:#f9fafc;color:#53627a;text-decoration:none;font-size:.86rem}.comment-resource span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.comment-resource:hover{background:var(--flow-primary-soft);border-color:#d9e1ff;color:#4d67d8}.comment-empty,.comment-locked{display:flex;align-items:center;gap:.8rem;background:#fff;border:1px solid var(--flow-border);border-radius:16px;padding:1.1rem 1.25rem;color:var(--flow-muted)}.comment-empty>i,.comment-locked>i{font-size:1.15rem;color:#94a0b2}.comment-empty strong{color:var(--flow-text);font-weight:650}.comment-form-card{background:#fff}.comment-form-card textarea{resize:vertical;min-height:120px}
.comment-form-card .js-comment-upload-drop{min-height:160px;display:flex;flex-direction:column;align-items:center;justify-content:center}.comment-upload-files{max-width:100%;overflow-wrap:anywhere}.comment-upload-files>div{max-width:100%}.comment-upload-files span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:330px}

/* flow 1.7.0: Kommentar-/Ergebnis-Workflow */
.ticket-delete-link{font-weight:500}.ticket-delete-link:hover{color:#b42318!important;text-decoration:underline!important}.result-share-panel{scroll-margin-top:calc(var(--flow-topbar) + 20px)}.result-upload-drop{padding:20px 14px;min-height:145px}.result-upload-files{max-width:100%;overflow-wrap:anywhere}.result-upload-files span{max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.result-share-entry{padding:.8rem .85rem;border:1px solid #edf0f4;border-radius:12px;background:#fbfcfd}.result-file-link{font-size:.86rem;color:#53627a;text-decoration:none;overflow-wrap:anywhere}.result-file-link:hover{color:#4d67d8;text-decoration:underline}.result-approve-actions{display:none}.result-approve-actions.show{display:flex}.js-comment-form-toggle.active{background:var(--flow-primary-soft);border-color:#cfd8ff;color:#4d67d8}
.result-share-list{max-height:300px;overflow:auto;padding-right:.15rem}


/* flow 1.7.3: Deadline-Hervorhebung in Ticket-Tabellen */
.table tbody tr.ticket-deadline-warning > *{background:#fff3dc!important}.table tbody tr.ticket-deadline-danger > *{background:#fde8e8!important}.table tbody tr.ticket-deadline-warning > td:first-child{box-shadow:inset 4px 0 0 #f0a23a}.table tbody tr.ticket-deadline-danger > td:first-child{box-shadow:inset 4px 0 0 #dc5b5b}

/* flow 1.8.0: Ticketnummer & Beobachter */
.ticket-number{display:inline-block;margin-left:.4rem;color:#a6afbd;font-size:.78rem;font-weight:500;white-space:nowrap;vertical-align:baseline}.ticket-number-detail{font-size:.48em;font-weight:500;margin-left:.35rem}.ticket-watchers{padding:.15rem 0}.ticket-watchers i{width:18px;text-align:center}

/* flow 1.8.1: Live-Suche */
.js-live-ticket-row.d-none{display:none!important}

/* Speicherbelegung auf der Startseite */
.flow-storage-progress{height:10px;background:#e9ecef;border-radius:999px;overflow:hidden}
.flow-storage-progress .progress-bar{border-radius:999px}

/* Status badges: auch in Kundenansicht lesbar */
.badge.text-bg-info-subtle,.badge.text-bg-primary-subtle,.badge.text-bg-warning-subtle,.badge.text-bg-secondary-subtle,.badge.text-bg-success-subtle{color:#243041!important}
.autor-info{line-height:1.35}.autor-info .info-row{display:flex;align-items:center;gap:.45rem;margin-bottom:.25rem}.autor-info .info-row i{width:18px;color:#748094}


.author-info{line-height:1.35}.author-info a{color:inherit}

.login-logo img{
    max-width: 70%;
    margin-bottom: 30px;
}

.brand img{
    max-height: 40px;
    transform:translateY(2px);
}

.form-label{
    font-size: .9em;
}

.result-share-panel{
    display: none;
}
/* Ticket-Anhänge mit echten Vorschaubildern */
.attachment-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(165px,1fr));gap:14px}.attachment-item{min-width:0;padding:8px;border:1px solid var(--flow-border);border-radius:14px;background:#fff;box-shadow:0 2px 10px rgba(42,56,78,.025);transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}.attachment-item:hover{border-color:#d5dbe5;box-shadow:0 8px 22px rgba(42,56,78,.06);transform:translateY(-1px)}.attachment-meta{padding:9px 3px 8px}.attachment-name{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2;min-height:2.5em;color:#334155;font-size:.86rem;font-weight:650;line-height:1.25;overflow-wrap:anywhere}.attachment-uploader{margin-top:.35rem;min-width:0}.attachment-uploader i{font-size:.72rem;color:#98a2b3}.attachment-uploader span{min-width:0}.attachment-download{font-size:.78rem;border-color:var(--flow-border);color:#53627a;background:#f8fafc}.attachment-download:hover{color:#4d67d8;background:var(--flow-primary-soft);border-color:#d9e1ff}.attachment-file-icon{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.35rem;color:#7b8798}.attachment-file-icon i{font-size:2.3rem;line-height:1}.attachment-file-icon span{font-size:.66rem;font-weight:750;letter-spacing:.05em}.attachment-thumb.is-pdf-rendering::after{content:"";position:absolute;width:24px;height:24px;border:2px solid rgba(99,115,129,.22);border-top-color:#6f8cff;border-radius:50%;animation:attachment-spin .8s linear infinite}.attachment-thumb.is-pdf-rendered{background:#f5f6f8}.attachment-thumb.is-pdf-error .pdf-badge{display:none}.attachment-pdf-placeholder{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.3rem;color:#8994a5}.attachment-pdf-placeholder i{font-size:2.25rem}.attachment-pdf-placeholder span{font-size:.72rem;font-weight:700}@keyframes attachment-spin{to{transform:rotate(360deg)}}
@media(max-width:575.98px){.attachment-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.attachment-item{padding:7px}.attachment-name{font-size:.82rem}}

/* Attachment thumbnail layout overrides */
.attachment-grid .attachment-link{max-width:none}
.attachment-grid .attachment-thumb{width:100%;height:auto;aspect-ratio:4/3;position:relative;border-radius:12px;border:1px solid var(--flow-border);overflow:hidden;background:#f5f6f8;display:flex;align-items:center;justify-content:center;transition:border-color .16s ease,box-shadow .16s ease}
.attachment-grid .attachment-thumb img,.attachment-grid .attachment-thumb canvas{width:100%;height:100%;display:block;object-fit:contain;background:#f5f6f8}
.attachment-grid .attachment-thumb-pdf{background:#fff}
.attachment-grid .attachment-thumb-pdf .pdf-badge{position:absolute;right:7px;bottom:7px;z-index:2;background:rgba(255,255,255,.96);border:1px solid var(--flow-border);border-radius:7px;padding:3px 6px;font-size:.62rem;font-weight:700;color:#6b7280;line-height:1.2;box-shadow:0 1px 4px rgba(31,41,55,.06)}
.attachment-grid .attachment-link:hover .attachment-name{color:#4d67d8}
.attachment-grid .attachment-link:hover .attachment-thumb{border-color:#cbd5e1;box-shadow:0 8px 18px rgba(42,56,78,.08)}